Privacy Policy

StreamHive Privacy Policy

Effective Date: September 6, 2025

1. Who We Are

StreamHive (“we,” “our,” or “us”) is a video-sharing platform founded and operated in Zambia.

  • Data Controller:
    StreamHive Zambia
    Founder: Christopher Chilengwe
    Address: Plot 102, Great East Road, Chipata, Eastern Province, Zambia
    Email: support@streamhive.co.zm
    Phone: +260 96 279 3088

For all privacy-related matters, you may also contact our Data Protection Officer (DPO):
Email: dpo@streamhive.co.zm

2. What Information Do We Collect?

We collect personal data directly and indirectly through your interactions with StreamHive.

a) Information You Provide

  • When registering: full name, username, email address, password, date of birth.

  • When completing your profile: profile picture, bio, location.

  • When purchasing services: billing details, payment method, transaction records.

  • When contacting support: message content, email address, phone number.

b) Information Collected Automatically

  • IP address, browser type, device identifiers, operating system.

  • Usage data (videos uploaded, videos watched, likes, comments, search queries).

  • Cookies and tracking technologies (see Section 11).

c) Information from Third Parties

  • Social login providers (Google, Facebook, etc.) – name, email, profile picture.

  • Advertising and analytics partners – anonymized browsing and engagement data.

Special Categories of Data:
We do not request sensitive personal data (e.g., religion, health). If you share such information voluntarily, it will only be processed with explicit consent.

3. How Do We Use Personal Information?

We use personal data for:

  • Account creation and management.

  • Personalizing content and user experience.

  • Delivering video streaming services.

  • Payment and subscription processing.

  • Sending service updates and marketing (with consent).

  • Conducting surveys and platform research.

  • Detecting and preventing fraud or illegal activity.

  • Meeting regulatory and legal requirements.

4. Legal Basis for Processing

Our processing is based on:

  • Consent: newsletters, marketing, cookies.

  • Contract: delivering services when you sign up or purchase.

  • Legitimate Interests: improving services, platform security, preventing abuse.

  • Legal Obligation: compliance with tax and regulatory requirements.

You may withdraw consent at any time by updating your account settings or contacting us.

5. When Do We Share Personal Data?

We share personal data only when necessary:

  • With hosting providers and cloud services (for secure data storage).

  • With payment processors (to complete transactions).

  • With analytics and advertising partners (aggregated or anonymized).

  • With regulators or law enforcement (if legally required).

  • In case of business transfers (mergers or acquisitions).

All partners are contractually obligated to protect your data.

6. Where Do We Store and Process Data?

  • Data is stored primarily in Zambia on secure servers.

  • Some data may be processed outside Zambia (e.g., cloud hosting in the EU or U.S.).

  • When transferring outside the EEA, we apply safeguards such as Standard Contractual Clauses.

7. How Do We Secure Personal Data?

Our security measures include:

  • Data encryption (in transit and at rest).

  • Restricted access with role-based authentication.

  • Regular system monitoring and security audits.

  • Staff training on data security.

  • Secure deletion and disposal of outdated data.

8. How Long Do We Keep Personal Data?

  • Account data: retained while the account is active.

  • Transaction data: up to 7 years (legal compliance).

  • Marketing data: until consent is withdrawn.

  • Inactive accounts: anonymized or deleted after 24 months.

Data is securely deleted or anonymized after retention periods.

9. Your Rights in Relation to Personal Data

You have the right to:

  • Access your data.

  • Request correction or deletion.

  • Withdraw consent.

  • Restrict or object to processing.

  • Request data portability.

  • File a complaint with the Zambia Information and Communications Technology Authority (ZICTA) or your national regulator.

Requests can be made via support@streamhive.co.zm.

10. Automated Decision-Making and Profiling

We use automated systems to:

  • Recommend videos based on your activity.

  • Suggest relevant content.

These processes do not produce legal or significant effects. You may opt out in account settings.

11. Cookies and Tracking Technologies

We use cookies for:

  • Login and authentication.

  • Personalization and recommendations.

  • Analytics and site performance.

  • Advertising (with consent).

You may manage cookies through your browser settings.

12. Linking to Other Websites

Our platform may link to third-party websites. StreamHive is not responsible for external content or privacy practices.

13. How to Contact Us

If you have any questions, requests, or complaints:

StreamHive Zambia
Plot 102, Great East Road
Chipata, Eastern Province
Zambia

? support@streamhive.co.zm
? dpo@streamhive.co.zm (Data Protection Officer)
? +260 96 279 3088